Legal
Privacy Policy
How PetCue handles information while helping you organize your cat’s care.
1Who is responsible
PetCue is provided and published by Yanfang Shen, acting in an individual capacity, not as an incorporated company. In this Policy, “PetCue”, “we”, “us” and “our” refer to Yanfang Shen. She is the controller of personal information processed for PetCue’s own purposes, including access management, support and product improvement.
PetCue was created by Fabian-Michael Rzadkiewicz. Creator credit does not change the identity of the service provider or the responsibilities described in this Policy.
2Privacy at a glance
- No PetCue login is required. We do not operate a central PetCue database containing your cat-care records.
- Cat profiles, care entries, photos, notes and veterinary information are stored on your device. Available iCloud backup or synchronization features use your Apple account.
- Apple and RevenueCat process information needed for purchases and access. Apple and, where enabled, PostHog provide analytics or diagnostics.
- We do not sell personal information, display third-party advertising in PetCue or use your information to track you across unrelated apps and websites for advertising.
No login does not mean that no personal information is processed. Purchase identifiers, app identifiers, technical data and support messages can be personal information, even when we do not know your name.
3Your care records
We have no routine access to your locally stored care content or private iCloud records. You choose what to enter, export or share. A report or attachment you deliberately send to support becomes information we receive and handle for that request. Avoid sending information about other people unless it is necessary and you are entitled to share it.
4Information processed and why
On-device content and iCloud
The app stores the cat profiles, routines, observations, medication and treatment details, photos, notes and reports you create. Apple may process backup or synchronization data when the relevant iCloud features are available and enabled. You manage those features through your device and Apple account; Apple applies its own terms and privacy policy. Deleting local content does not necessarily remove every backup or exported copy.
Apple purchases, analytics and diagnostics
Apple processes payment, transaction and subscription information through the App Store. Depending on your Apple settings and the services involved, Apple may also process device information, usage statistics and crash reports, and make reports available to developers. PetCue does not receive your full payment-card details. Apple determines its own processing for its independent services.
RevenueCat access management
RevenueCat helps validate purchases, restore access and maintain subscription or lifetime entitlements. Relevant information includes app user identifiers, product and transaction information, purchase history, entitlement status, timestamps and technical app/device information. We can use entitlement records and reports to administer access and investigate support issues. We do not send RevenueCat the contents of your cat-care records for this purpose.
Product analytics
Where enabled, PostHog processes limited usage events and technical information to help us understand feature use and improve reliability. These can include an app or installation identifier, event names and times, app version, operating system and device information. Network requests also expose an IP address to the receiving service. Such identifiers are not necessarily anonymous in the legal sense.
Our analytics are not intended to include the contents of cat-care records, photographs, free-text notes or veterinary documents. We do not use these services for cross-app advertising profiles. Optional analytics and similar processing are subject to any consent requirements that apply in your location.
Support and the website
When you contact us, we receive your email address or phone number, message and any attachments or transaction details you provide. Website hosting and communications providers process technical information needed to deliver pages and messages, such as IP addresses and request logs. These activities are separate from your locally stored care records. This Policy does not authorize optional website tracking without any consent required by law.
5Purposes and legal bases
We use remote information to provide and restore access, answer support requests, protect the service, diagnose faults, understand feature performance and meet legal obligations.
Where EEA or UK data-protection law applies, our bases are: performance of a contract for necessary access management and requested support; legal obligation for required compliance records; legitimate interests for proportionate security, fraud prevention and reliability work, balanced against your rights; and consent where required for optional analytics, device access or other processing. Legitimate interests do not replace consent where consent is legally required.
Where mainland China’s personal-information rules apply, we rely on an applicable lawful basis, such as processing necessary to perform a contract with you, fulfill a legal duty or obtain your consent. We seek separate consent where the law requires it. Reading or accepting this Policy is not, by itself, consent to optional processing.
6Permissions and choices
Features may request access to photos, the camera, notifications or files when needed. You can manage system permissions in iOS Settings. Refusing an optional permission may limit its related feature, but does not authorize unrelated collection.
You can manage iCloud and Apple’s analytics-sharing settings through your device or Apple account. Where an in-app analytics choice is provided, use that control. You may also contact us to withdraw consent, object to processing or request help with a privacy choice. Withdrawal does not invalidate earlier lawful processing or prevent processing that has another valid legal basis.
7Recipients and international processing
Information described in this Policy may be available to authorized people working for PetCue and to Apple, RevenueCat, PostHog where enabled, and providers of hosting, communications or other necessary support services. Access is limited to the relevant purpose. We may disclose information when required by law, to protect rights or security, or in a lawful business transfer with appropriate protections and notices.
PetCue is operated from mainland China. Remote service data and support information may be processed in China, the United States, the EEA or other locations used by the relevant providers. This does not mean that your locally stored cat-care records are routinely uploaded to us.
Where international-transfer rules apply, the relevant transfer must use a lawful mechanism and any required safeguards, such as approved contractual protections, an applicable adequacy decision or a permitted exception. We provide additional disclosures and obtain separate consent where required. You may contact us for information about recipients and applicable safeguards.
8Retention and deletion
Local care content remains under your control until you delete it or remove the app, subject to backups and copies you keep or share. Use the app, device and iCloud controls to manage those copies.
Purchase and entitlement records are kept for as long as needed to manage access, restore purchases and meet applicable recordkeeping obligations. A lifetime entitlement may require a continuing record to support restoration. Support correspondence is kept to resolve the request and any related dispute or legal obligation. Analytics and diagnostics are retained only for the period needed for their stated purpose and relevant configured retention settings, then deleted or aggregated where appropriate. Independent providers apply their own lawful retention requirements.
A deletion request does not cancel an Apple subscription. Some records may need to be retained for legal obligations, disputes or fraud prevention; we will explain an applicable limitation. We cannot directly erase data held independently by Apple or another recipient you selected.
9Your rights and requests
Depending on applicable law, you may request access, correction, deletion, a copy or portability of your information, restriction of processing, withdrawal of consent, or an explanation of our handling. You may object to processing based on legitimate interests. You can complain to the competent regulator; EEA users may contact the authority in their place of residence or work, and UK users may contact the Information Commissioner’s Office. Mainland China users may exercise applicable rights with us and the relevant authorities.
Contact support@petcueapp.com or use the postal or telephone details listed in this Policy. We respond within the period required by applicable law and may request proportionate information to verify your identity and locate a record. No PetCue account is required to make a request. We may not be able to identify a record from an email address alone. Do not send your Apple password or full payment-card information.
10Security, children and changes
We use reasonable safeguards appropriate to the information processed, but no device or service can guarantee absolute security. Protect your device, Apple account and exported files.
PetCue is not directed to children under 13, or a higher age where applicable law sets a higher threshold. Minors should use it with appropriate parental or guardian involvement. Purchases must be made or authorized by an adult. Contact us if you believe we have improperly received a child’s personal information.
We may update this Policy and its effective date as practices or requirements change. Material changes receive additional notice or consent where required. We do not use a policy revision to retrospectively authorize a new purpose without the necessary legal basis.
11Contact and provider policies
Yanfang Shen | Room 202, Unit 2, Building 4, Ziyang Street, Hangzhou, Zhejiang 310000, China (mainland). Email: support@petcueapp.com. Phone: +86 13588175064.